Fundamentally, we offer a policy of 30-day returns, however in the event of engraving on jewelry, no returns would be accepted unless the very piece is received in broken or harmed condition by the buyer. In case there is any issue with regards to the ring size, then we would resize the said ring.
A customer can cancel the order within 2 days from placing an order with Incocu. You can either reach us on 1800-3000-7266 or email us on firstname.lastname@example.org and give us their order number that they had received in the confirmation email.
Once we believe that the conditions stated in the Return policy are met with, then a refund of full amount would be processed to the customers within 12-14 days from the date of cancellation.